Warranty Information
White's and Hathorn brand boots are unquestionably warranted to be free of defects in material and workmanship one year from date of purchase. Our warranty is an expression of our confidence in the material and hand-crafted workmanship of our company's products, and assures unsurpassed quality for rugged, dependable service. In the rare event of a defect under this warranty, we will, at our option, repair or replace the product. Please call our customer service department at 800-541-3786 and a company representative will assist you in taking care of any problems or concerns pertaining to boot warranty.
Returns Policy
All returns must be pre-approved by White's Return Department. A return authorization (RA) number can be obtained by calling our Customer Service Department at (800) 541-3786. All returned merchandise must be shipped prepaid to: White's Boots Inc. at 4002 E. Ferry Ave., Spokane, WA 99202, with the RA number clearly marked on the outside of the shipping container.
Repair and Rebuilds of White's Manufactured Products
Boots requiring repair should be returned to White's Boots, Inc. at 4002 E. Ferry Ave, Spokane, WA 99202. A brief written description of the work requested must accompany the boots as well as marking the shipping container. For any questions before sending please call our customer service department at (800) 541-3786.
